FAQ

Welcome to the My Cheval App FAQ page!

Here, you'll find answers to common questions about using the app, managing your horse's health records, and more. We update this page regularly to provide the most accurate and helpful information for our users.

However, if you don’t find the answer you're looking for, please feel free to reach out by clicking the contact link below—we’re here to help!

  • My Cheval is a comprehensive app designed by horse owners for horse owners to manage all aspects of horse care, from tracking health and expenses to staying organized with events and reminders. It also allows you to store important documents, keep a training log, and maintain a detailed health journal.

  • Yes! My Cheval is completely free to use, and we are excited to offer all the current features at no cost. However, we may introduce premium features in the future to enhance your experience further.

  • Currently, there are no limitations. All features are free, but we may introduce premium options in the future to expand functionality.

  • My Cheval is designed for all horse owners, from those with a single horse to those managing larger stables. It simplifies life by keeping all your horse’s information in one convenient place, helping you stay on top of health appointments, track expenses, and manage schedules with an equestrian-focused calendar.

  • My Cheval offers a wide range of features, including:

    • Health tracking for vaccinations, farrier visits, and more.

    • Expense tracking to manage horse-related costs.

    • Calendar integration for scheduling and reminders.

    • Journal for detailed horse history, such as lameness tracking.

    • Video uploads with AI-powered jump height analysis.

    • Social connections to share events, photos, and horse profiles.

    • Get rug recommendation notifications to help you choose the right rug based on your horse’s needs and weather conditions.

  • Yes, you can create profiles for all your horses and manage their care individually.

  • Simply download the app and sign up with your email address. It only takes a few minutes to get started.

  • The app currently accepts only PNG and JPEG formats for images. If you try to upload a different format (such as GIF), it will not be accepted. Please ensure your image is in PNG or JPEG format.

  • Yes, you can create custom event types, health actions, or expenses directly as you enter information in each section. Alternatively, you can add and edit these directly from the settings menu.

  • My Cheval is available on [iOS, Android, and soon on desktop]. Please make sure your device meets the minimum requirements for the app

  • Yes, we take data security very seriously. My Cheval uses encrypted storage and secure servers to protect your data. You can rest assured that your information is safe with us.

  • Some features may be accessible offline, but to fully enjoy all functionalities and sync your data, an internet connection is recommended.

  • Yes, My Cheval allows you to share your horse’s profile with a trainer, vet, person that leases your horse or co-owner, so they can also access important health and care information. Please note the person you share the horse profile with also need to create an account with My Cheval .

  • If you need help, our support team is here for you! Reach out via the app’s “Help” section, or email us at hello@mycheval.com

  • Yes, your account data is synced across devices as long as you log in with the same credentials.

  • While the app is currently free, we are considering introducing optional paid features in the future to offer even more tools and functionality for horse owners.

  • We love hearing from our users! You can share your thoughts directly through the app or by emailing us at hello@mycheval.com.